The NMS B2B program serves retail mortgage brokers and loan officers in seven states. Our philosophy is to provide superior service, period.
We define superior service in the areas of Broker Expectations, Commitment and Measuring Performance. Broker Expectations - Respond immediately to telephone calls and take ownership for the success of loan files. Commitment - Maximize the speed of processing, minimize the pain of processing and make brokers glad they selected us for their transaction. Measuring Performance, It's all about turn time-Underwriting - From file receipt to faxed approval, Conditions Review - From condition receipt to faxed sign-off, Doc Prep - From doc request to arrival at the closing agent, Funding Review & Closing - From receipt of funding package to wiring of funds.
The NMS B2B Team is comprised entirely of seasoned mortgage professionals and consistently delivers for our brokers and their referral sources. |